Privacy Policy

Last Updated: October 2026

At JJ’s Designs, we respect your privacy. This Privacy Policy explains what personal information we collect when you visit www.jjsdesignsseg.com, place an order, or contact us through Instagram or WhatsApp, how we use it, and the choices you have.

1. Information We Collect

  • Contact and order details: your name, phone number, email address, delivery address, and order history.
  • Payment information: payments are processed by our payment providers. We do not store your full card details.
  • Communications: messages you send us through our website, email, Instagram, or WhatsApp, including size and order requests.
  • Account information: if you create an account, your login details and saved preferences.
  • Usage information: your device, browser, IP address, and how you browse our website, collected through cookies and similar technologies.

2. How We Use Your Information

  • To process, prepare, and deliver your orders, including pre-orders, rush orders, exchanges, and returns.
  • To contact you about your order, delivery, or deposit.
  • To provide customer support and respond to your enquiries.
  • To send you news, new collections, and offers, only where you have agreed to receive them. You can unsubscribe at any time.
  • To improve our website, products, and services.
  • To prevent fraud and meet our legal and accounting obligations.

3. Who We Share Your Information With

We do not sell your personal information. We share it only where needed to run our business, with:

  • Shopify, which hosts our online store.
  • Payment providers, to process your payments.
  • Delivery and courier partners, to deliver your order.
  • Analytics and advertising tools, such as Meta (Instagram and Facebook), to understand how our website is used and to show relevant ads.
  • Authorities, where required by law.

4. Cookies

We use cookies to keep our website working, remember your cart and preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them. For more information on the cookies used by our store platform, see Shopify’s cookie policy.

5. How Long We Keep Your Information

We keep your information only for as long as needed to fulfil your orders, provide support, handle exchanges and returns, and meet our legal, tax, and accounting obligations. After that, it is deleted or anonymised.

6. How We Protect Your Information

We take reasonable measures to keep your information safe and limit access to those who need it. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Rights

In line with Egypt’s Personal Data Protection Law (Law No. 151 of 2020), you may ask us to:

  • Tell you what personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Delete your information, where we are not required to keep it.
  • Stop sending you marketing messages.
  • Withdraw any consent you have given us.

To make a request, contact us using the details below. We may need to confirm your identity before responding.

8. Third-Party Links

Our website may link to other sites, such as Instagram or WhatsApp. Their privacy practices are their own, so please review their policies when you use them.

9. Children

Our website is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has shared information with us, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

JJ’s Designs

For our full terms, please see our Terms & Conditions and Return & Exchange Policy.